Terms & Conditions
In order for us to help you effectively, we kindly ask you to go through the following document carefully
Introduction
These Terms and Conditions apply to all services provided by Amatsu, including but not limited to Amatsu traditional Japanese integrated medicine treatments, the Amatsu School of Japanese Integrated Medicine, and any related online or in-person services provided by Andrea Martini and/or any affiliated party, as outlined in the relevant sections below. By using any of our services, you agree to comply with these Terms & Conditions.
1. Amatsu Traditional Japanese Integrated Medicine treatments.
Includes: in-clinic treatments, home visits, online-related services & media
1.1 Patient Registration Form
You are kindly asked to complete and sign our Patient Registration Form before the treatment. We politely request to be aware that you are responsible for the correctness and accuracy of the information that you provide to us. Please note that if you happen to state any details in an incorrect manner or omit to include any important information about your overall health, or even include them in an incomplete, misleading or vague manner which makes the practitioner misunderstand or incorrectly interpret them, then you will be solely accountable for any consequences deriving from that, exonerating the practitioner in full.
1.2. Assessment Abortive Fee
We strive to support and assist you every step of the way, however, in very rare instances it may be necessary to abort the treatment (for example, if it is not considered suitable for a patient, or for other unpredictable factors), hence if the session is not provided or has been terminated beforehand, an assessment fee of £30 will be charged
1.3. Treatments Cancellation Fee
We aim to provide excellent service and help all our patients and we kindly request that all cancellations should be done at least 24 hours prior to your appointment time. If less than 24 hours’ notice is given, the full price of the appointment will be charged.
If your booking was pre-paid as part of a package that you purchased from us, the session which you have cancelled without giving us 24 hours’ notice, will be considered as being used, therefore your appointment will be deducted from the treatment bundle of your package.
1.4. Treatments No-Show
We strive to assist all our customers with the most supportive schedule arrangements, hence if you fail to attend your appointment without giving us 24 hours prior notice, as your appointment could have been given to another patient, you will be charged the full price of the appointment you have missed.
If your booking was pre-paid as part of a package that you purchased from us, the session which you have cancelled without giving us 24 hours’ notice will be considered as being used, therefore your appointment will be deducted from the treatment bundle of your package.
1.5. Treatments Delay Fee
Please be aware that if you arrive late for your appointment by more than 15 minutes then:
(a)The practitioner depending on availability may not be able to see you at all and yet you may still be charged the full appointment price as your appointment could have been given to another patient
(b) The treatment time for the session could be reduced which may in turn affect the effectiveness of the treatment
1.6. Treatments Refunds
You are kindly requested to note that once the treatment has taken place and paid for the costs cannot be refunded subsequently, under any circumstances whatsoever.
1.7. Packages Booking
All packages purchased from us must be paid for in full, upfront, and are non-refundable and non- transferable, and can only take place in the clinics where they are purchased.
The packages are valid for 10 months from the date of purchase and all appointments must therefore, be made within this 10 months period. It is therefore in your interest to take early action and plan and book appointments to take place well in advance of 10 months, as after the 10 months, package will lapse (unless it is due to practitioner’s non-availability) .You are kindly requested to make a note of the date of expiry of 10 months as it is not our practice to send reminders.
1.8. Phone or Video After-Care Coaching & Webinars
Phone After-Care Coaching, Video After-Care Coaching & Webinars may be recorded for training and quality purposes.
These services must be paid for in full upfront and are non-refundable, and non-transferable.
We kindly request to attend the chosen services on the scheduled time, as they cannot be extended due to a patient’s lateness.
External factors such as internet quality are beyond our control hence we cannot provide refund for technical related issues, incurred during our services.
1.9. Home Visits
Home visit treatments are non-refundable and non-transferable and will be conducted on the floor as per the traditional Japanese method.
You as a patient, are responsible for ensuring beforehand that an adequate amount of blanket(s) or other suitable material(s) (like carpets, blankets, yoga mats, etc.) will be laid on the floor in order to provide warmth and comfort during the treatment and also for ensuring that the room is at an optimum temperature and safe environment is provided
1.10. Email, Newsletter, Social Media, Website & other Media Communication
All the information provided to our customer and patients in our communication, including Website, Email, Newsletter, Social Media or other Media, should not be taken as a direct health advice or prescription to the recipient/viewer. You are kindly advised to independently consult your doctor before acting on any information included in our communication.
1.11. Payment Methods
All payments are to be made in cash or by card, as required by the Practitioner.
1.12. Change in Contact details
You (Patient/Guardian/Trustee/Agent) are required to update us with any relevant changes in the contact and personal details provided to us, in order for us to fulfil our GDPR and business requirements.
13. Terms & Conditions Changes
We reserve the right to change any of the Terms & Conditions at any time and without prior notice.
1.14. Disclaimer
As the patient leaves the treatment room after Treatment, or closes the connection after Phone Coaching, After-Care Coaching or Webinars, thereafter, he or she becomes fully responsible for his or her actions, personal safety and overall health and well being, including his/her lifestyle and health choices and progress. The Practitioner(s) and Coache(s) are automatically exonerated from any responsibility of the patient’s health and wellbeing from that point onwards.
‘Health related’ conversations, inevitably occur during our services, and the practitioner may naturally share his/her personal opinions on the overall health-related subjects (like nutrition, foods, tonics, herbs, exercises, etc). However none of the Practitioner’s personal views or informations should be taken as a prescription. After-Care advice is provided to the patients and customers simply as an overall suggestion and cannot be construed as medical prescription. As set out in this document, if wish to implement any topics/suggestions which may have emerged during conversation with your practitioner in your After-Care and/or overall lifestyle and wellbeing conversations, you are advised to independently consult your doctor before acting on any information given to you.
Phone, Video and Webinar services may involve international users, and the Terms & Conditions applied are based on the UK laws. In relation to any international phone calls such patients are (additionally as the context permits) bound by the terms and conditions as set out in this document
A Practitioner cannot take responsibility for external factors beyond his/her control which may result in cancellation/delay in the provision of services.
1.15. General
We aim to provide excellent service to you and all our patients and this requires our undivided and focused attention to make efficient and swift assessment and accurate treatment. Hence we appreciate your cooperation during the process of our work in order to guarantee the best services and results for all.
2. Amatsu School of Japanese Integrated Medicine
Includes: Professional training courses, practitioner certification, online and in-person educational services.
2.1. Acceptance to Terms
By joining our course you confirm to have read, agree and comply with these T&C set out below at all times.
2.2. Suitability
In order to attend this course, you must be medically, emotionally, and morally fit. It is your responsibility to disclose any medical condition or moral factor that you consider it may affect your ability to attend this course, and no liability will be accepted by the course instructor or any third party whatsoever.
2.3. Payment of Attendance
(A) All classes must be paid for in advance by the due date of the class, whether you choose to attend or not. Any class not attended for any reason given by the student is not refundable, except for medical emergencies where documentary evidence must be provided. It shall be at the discretion of the instructor whether or not to refund. (B) An £800 upfront non-refundable retainer is required before the start of each year of the course. All payments must be made via bank transfer. Quarterly and Monthly payments will be set up as direct debits, ensuring timely transactions and accurate record-keeping for all. (C) Before beginning the course, students must register with the Acupuncture Society as practitioner students (free of charge) for licensing and obtain individual practitioner insurance. This ensures protection and compliance. Register at www.acupuncturesociety.org.uk/student-affiliate-membership-application, then follow their guidance to get insurance from Balens (approx £25/year) or Holistic (approx £41/year).
2.4. Course Discontinuation Initiated by Us
(A) Course discontinuation initiated by us refers to the permanent cessation of a course due to our unforeseen circumstances or necessary reasons, including reduced enrolment, financial constraints, or other compelling factors. (B) If we discontinue the course, you may receive a resolution in the form of a pro-rated refund for the ongoing academic year if it remains incomplete. This refund will be payable after the deduction of the administrative expenses. The decision of the course instructor is final and binding.
2.5. Course Interruption Initiated by Us
(A) Course Interruption Initiated by Us refers to our temporary suspension of a course due to unforeseen circumstances, low enrolment, or curriculum changes. (B) We strive to resume the course as soon as practicable. If resumed within a reasonable time, no refunds or compensations will be issued. In the unlikely event the suspension continues far longer than anticipated by the instructor, the instructor may offer a resolution at his own discretion. Should the course resume, any outstanding payments must be made forthwith.
2.6. Course Discontinuation or Interruption Due to External Factors
Course Discontinuation or Interruption Due to External Factors, refers to the discontinuation or temporary suspension of a course initiated by events beyond our control, such as government intervention, natural disasters, or emergencies. No resolutions are granted, as interruptions aren't within our discretion.
2.7. Amendments to Discontinuation or Interruption Policy
We reserve the right to amend the criteria for all course discontinuation or interruption and related resolutions at our discretion.
2.8. Students Withdrawal Policy
As a small business, we carefully manage our enrolments to sustain our programs. Generally, we maintain a no-refund withdrawal policy, with exceptions for documented medical emergencies or unforeseen personal circumstances, provided to us in writing, subject to stringent evaluation and at our discretion. Refunds only apply in relation to future classes paid for but not attended.
2.9. Independent Practice
After attending our classes, if you choose to undertake any treatment outside the classroom, it is entirely your responsibility. You assume full responsibility for any such treatment, and no liability can be attached to the instructor or any third party whatsoever.
2.10. Intellectual Property and Course Materials
(A) All course materials are Amatsu School of Japanese Integrated Medicine's intellectual property and are subject to copyright; they shall not be reproduced or distributed. (B) Students must obtain written consent before recording media and are strictly prohibited from public sharing or commercial purposes, in perpetuity.
2.11. Liabilities
(A) By participating in our classes, you accept to be used as models for teaching and treatments with other students. (B) Our classes may include elements of traditional Japanese martial arts (Budo), which, although unlikely, may lead to discomforts, injuries, or other health issues. By enrolling, you accept these risks and release all parties from any liability.
2.12. Terms and Updates
(A) These Terms & Conditions are governed by UK laws (England and Wales). (A) These Terms & Condition apply at all times, (C) We reserve the right to modify these Terms & Condition at any time and your continued participation implies acceptance of the updated terms.
Privacy Policy
In line with UK GDPR standards
1. Clinic Privacy Policy
- Our contact details: Name: Andrea Martini. Phone Number: 07778688982. E-mail: andreamartinig@gmail.com. Address: to be supplied upon request.
- The information we collect: We currently collect and process the following information: your First Name, Last Name, Age, Address, Phone(s), Email, Occupation, Mobile, Signature. When applicable, we request the above information for the person you are acting on behalf of as their Guardian/Trustee, along with your subsequent personal details as mentioned above, including the relationship you have, and additional information.
- The reasons for processing: Your personal details are required for our Registration Form in order to register you as a patient, to gather information for your first medical assessment, and to keep our Treatment Records updated with the related notes of each treatment, inclusive of Consultation Process, Treatment Description, Post Treatment Exercises, Additional Information, Treatment Results and, when is needed only, also of your Signature to 'confirm and agree' with the notes taken.
- UK GDPR Lawful bases: Legitimate Interest is the basis upon which we will process your personal details. We will also use your contact details to run a basic standard form of communication with you, via phone, texts or email, simply to respond to enquiries, arrange appointments, providing reminders and such activities.
- Storing your personal information: Your collected personal information will be securely stored digitally. Your details are considered strictly personal, they are not subject to automated decision-making (including profiling), and are not intended to be shared with any other organization or to be used for any marketing activity or public relations purposes. These details need to be archived for medico-legal reasons and are required to be kept for an undetermined amount of time, but they will be retained only for as long as is necessary: the minimum retention time is 8 years for adults from the last treatment, and for minors until they reach 25 years of age.
- Your GDPR rights: Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing: you have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Contact us at, Andrea Martini, 07778 688982, andremartinig@gmail.com if you wish to make a request.
- ICO’s address and complaint: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk. If you have any concerns about our use of your personal information, you can make a complaint to Andrea Martini: 07778 688982, andremartinig@gmail.com. You can also complain to the ICO if you are unhappy with how we have used your data.
2. School Privacy Policy
- Our contact details: Name: Andrea Martini. Phone Number: 07778688982. E-mail: andreamartinig@gmail.com. Address: to be supplied upon request.
- The information we collect: We currently collect and process the following information: your First Name, Last Name, Age, Address, Phone(s), Email, Occupation, Mobile, Signature.
- The reasons for processing: Your personal details are required to register you as a student and to recieve payments via bank transfer from you. This Amatsu Japanese Integrated Medicine Course Privacy Policy applies specifically to the course being conducted and aims to inform you also about the filming that will take place during the event. The purpose of the filming is to capture valuable live content to be utilized for extending the benefits of this course in order to empower a wider audience in the future and those could not attend. We are planning to use some recordings for the purpose of sharing knowledge by promoting our activities, including online advertising and marketing, and online courses for educational purposes.
- UK GDPR Lawful bases: Legitimate Interest is the basis upon which we will process your personal details. We will also use your contact details to run a basic standard form of communication with you, via phone, texts or email, simply to respond to enquiries, providing reminders and such activities. Filming may be conducted with all participants included. As we are a small organization without access to professional equipment and expertise, once the footage is recorded, we will not be able to remove your presence in the shots. However, if you do not wish to be included in the footage, you have the right to request us to not include you in the filming before recording begins, and we will arrange our program around your positioning in the room to avoid your presence in the shots. Please inform us if you want to not be included before the start of our classes. We are committed to respecting your privacy and will handle all personal information in accordance with applicable data protection laws.
- Storing your personal information: Your collected personal information will be securely stored digitally. Your details are considered strictly personal, they are not subject to automated decision-making (including profiling), and are not intended to be shared with any other organization or to be used for any marketing activity or public relations purposes. These details need to be archived for medico-legal reasons and are required to be kept for an undetermined amount of time, but they will be retained only for as long as is necessary: the minimum retention time is 8 years for adults from the last treatment, and for minors until they reach 25 years of age. The video recordings will be securely stored digitally and the video recordings will be kept indefinitely, but they will be erased as soon as they are no longer necessary. The video recordings will be securely stored digitally and the video recordings will be kept indefinitely, but they will be erased as soon as they are no longer necessary.
- Your GDPR rights: Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing: you have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Contact us at, Andrea Martini, 07778 688982, andremartinig@gmail.com if you wish to make a request.
- ICO’s address and complaint: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk. If you have any concerns about our use of your personal information, you can make a complaint to Andrea Martini: 07778 688982, andremartinig@gmail.com. You can also complain to the ICO if you are unhappy with how we have used your data.
